After our crazy experiences at the Barrel the other day, I decided the best thing to do would be to fill out the complaint form on their website. To their credit, they responded yesterday. They said they have alerted the district manager to the problem and they are giving me a gold card so the next time I come in, the bill for my meal is on them.
Still, I may wait a few weeks to take them up on the offer. I think I'll let Teacher forget what I look like first.